Copy Trading
- How can I go to My Copier Dashboard and Apply to be a Master Trader in Copy Trading?
- What are the key features of Copy Trading?
- What is Copy Trading?
- How to Start and Stop Copying a Master Trader?
- How to View Master Trader Profile?
- How Copier can View Master Trader's Trade History
General
- Where announcements and alerts displays on BitDelta and what type of announcements I can get as a user?
- How can I select the language?
- What currency format user or trader chooses and why?
- How many times I can skip user survey, what it will ask and I will get after attempting user survey?
- Is User Survey compulsory to attempt?
- What all General settings are available on BitDelta?
Account & Registration
- What all recommended sections are available for the users?
- What all information be available in the profile section?
- What is profile section and how it helps user to manage his account?
- How to Delete Account on BitDelta?
- How can I link or unlink Third Party Accounts?
- What happens if I lose access to my email?
Login
KYC
- I am from India and want to complete KYC
- What is liveness verification and why does it fail?
- What documents are accepted for KYC?
- How long does KYC verification take?
- Why am I being asked to resubmit my KYC multiple times?
- Why should I complete my KYC?
Security
- What is the Anti-Phishing Code and how to use or update it?
- I have lost access to my 2FA device. How can I disable or reset 2FA on my account?
- How can I identify phishing emails?
- What should I do if my account is hacked?
- How can I review the devices I’m logged in on?
- How to change your password in 5 easy steps on the BitDelta Spot Exchange
Deposit & Withdrawal
- How can I transfer crypto to another BitDelta user?
- My Withdrawal Is Showing as Pending.
- What happens if I send funds to the wrong network?
- How long do withdrawals take?
- What is the minimum deposit or withdrawal amount?
- Why is my deposit not credited?
Buy Crypto
SafePass
Trading
- What is liquidation?
- What is maker vs taker fee?
- What is leverage and how does it work?
- What is Derivatives Trading?
- What is Spot Trading?
- How is crypto conversion different from trading?
Signal Trading
Referral & Rewards
- How does the multi-level referral program work?
- When are rewards credited?
- Why can't I withdraw Delta Points?
- How can I withdraw Campaign rewards?
- What can a Nominator do?
- How does the BitDelta Rewards Program work?
Fees & Charges
OTC Trading
- Where can I see the list of all active OTC Leverage trade and what information I can view?
- What information user will get as Asset Summary for OTC Leverage or Collateral?
- What all information I can get in OTC wallet section?
- What is OTC Simple?
- How do I place a trade on OTC Simple?
- What is the difference between OTC Simple and OTC Leverage?