How can I identify phishing emails?

Phishing emails are fraudulent messages designed to trick users into sharing sensitive information such as login credentials, OTPs, or personal details. To identify and protect yourself from phishing emails:

• Check the sender's email address carefully — ensure it is from an official BitDelta domain and watch for slight spelling variations or unusual domains
• Avoid clicking on suspicious links — do not click links that appear unfamiliar or redirect you to unofficial websites. Always access BitDelta directly through the official website or app
• Do not share your credentials — never share your password, OTP, 2FA codes, or any sensitive account information with anyone
• Look for unusual language or urgency — phishing emails often create a sense of urgency or contain grammatical errors to prompt quick action
• Verify attachments before opening — avoid downloading attachments from unknown or suspicious emails, as they may contain malicious content

BitDelta will never ask for your password, OTP, or sensitive account details via email or any unofficial communication channel.

If you receive a suspicious email claiming to be from BitDelta, do not engage with it and report it to our support team immediately:
Live Chat — available 24/7 via the website or mobile app

Email: support@bitdelta.com