Liveness verification is a security process used to confirm that the user is physically present during identity verification and not using a photo, video, or other spoofing method.
The verification may fail for one or more of the following reasons:
- Poor lighting conditions
- Camera issues or low camera quality
- Face not clearly visible in the frame
- Not following the on-screen instructions correctly
To avoid verification failure, please ensure adequate lighting, position your face clearly within the frame, and carefully follow all on‑screen instructions throughout the process.