What is liveness verification and why does it fail?

Liveness verification is a security process used to confirm that the user is physically present during identity verification and not using a photo, video, or other spoofing method.

The verification may fail for one or more of the following reasons:

• Poor lighting conditions
• Camera issues or low camera quality
• Face not clearly visible in the frame
• Not following the on-screen instructions correctly

To avoid verification failure, please ensure adequate lighting, position your face clearly within the frame, and carefully follow all on‑screen instructions throughout the process.