If you are experiencing issues accessing the BitDelta app or website, it may be due to a temporary network issue, browser-related problem, outdated application version, or device-specific settings.
How can I resolve this issue?
Please try the following troubleshooting steps:
- Ensure that your internet connection is stable.
- Refresh the webpage or restart the application.
- Clear your browser's cache and cookies.
- Try accessing the platform using a different browser or device.
- Update the BitDelta application to the latest available version.
- Disable any VPN or proxy services and try again.
- Restart your device and attempt to log in once more.
The issue persists. What should I do?
If you are still unable to access the app or website after completing the above troubleshooting steps, please contact our support team by emailing support@bitdelta.com. To help us investigate and resolve the issue as quickly as possible, please include the following information in your email:
- Your registered email address
- A detailed description of the issue you are experiencing
- The device you are using (desktop, Android, or iOS)
- Your operating system and browser version (if applicable)
- Screenshots or screen recordings of any error messages encountered
- The date and time when the issue occurred
Providing these details will assist our support team in diagnosing the problem and offering an appropriate solution.